Subject: Fwd: LSM Joining Case Test - Jitendra Bijani
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 13 Dec 2019 01:48:42 -0700 (MST)

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Dec, 2019, at 14:16, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Jitendra Bijani 
E-mail 	[email-masked] 
Phone Number 	(91) 7073717754 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would like to remove "It's become common practice now for event organisers to only release tickets (or batches of tickets) very close to the event date - often the week of the event." and add "event organisers typically issue tickets very close to the event date. That's the only reason its taking some time." 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is to answer all the queries of customer. However great customer service is to give options to the resolution. 

In the same way great customer service is combination of Empathy, Acknowledgement & Resolution. 

The main point one have to take care of is patience because we don't know from where customer is coming. Here you need to show your empathy to gain customers faith & attention. 	

	
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