Subject: Fwd: LSM Joining Case Test - Abdul Mannan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 10 Dec 2019 01:25:07 -0700 (MST)

Hi Ma'am, 

For CCE, seems reject, according to me 2nd answer is copy paste 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Dec, 2019, at 13:51, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Abdul Mannan 
E-mail 	[email-masked] 
Phone Number 	(011) 7078856335 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	because blurb 1 is showing the executive is chating with the customer is very confidently and showing the customer kindness. we shoud to talk with customer in efecient and polite manner and should to use the word like thanks,sorry and please 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means to resolve the customer query while Great custmer service means resolve the customer query with perfection and give them satisfaction and ensure them your query will be resolve very short span of time. 	

	
You can [ https://www.jotform.com/edit/4517752634617290542?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.