Subject: Re: LSM Joining Case Test - Ajay kumar
From: Ajay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Dec 2019 03:04:48 -0500

LSM Joining Case
Test

Name

Ajay
kumar

E-mail

[email-masked]

Phone Number

(91) 8860791767

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

it answers
all the ch concern and ensures FCR. Call closing could include statement that
makes ch feel valued

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Great customer experience focuses more on the
existing ch provinding the right service,going an extra mile to delight our
customer. You actively listen to what ch is saying, address their baggage ,
respond appropriately and empathy should be heartfelt. Wherein good customer
experience includes the same thing but they are not coming from the heart. It's
more from the tick-mark activity. Great customer exprience need our associate to
stay cheerful on call and thus elevate the customer
experience.

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