Subject: LSM Joining Case Test - Sumit PRAJAPATI
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 9 Dec 2019 04:20:46 -0700 (MST)

Hi Ma'am, 

As discussed please find the test of Sumit Prajapati the one who is supposed to join with Saad tomorrow. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Sumit PRAJAPATI 
E-mail 	[email-masked] 
Phone Number 	(95825318199) 9528138199 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer has concern regarding ticket delivery and a change in shipping address. Hence the Blurb4 is one of the correct solution. As Blurb4 has alternative optios for changing address. Which is more easy for the customer and customer can change it next time without contacting customer support team. 
I would like to add Apology and sympathy in Blurb4, which can be more effective while conversation. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	If a customer is contacting regarding delivery of the order and the agent provides expected delivery date and ensure that the order will be delivered within the expected delivery date. The customer gets happy and this is called a good customer service. 
Same time if agent shares expected delivery date with current location of order. Meanwhile the agent provides the updated tracking link so that customer can track the order next time. If possible, agent is sharing logistic partner contact number. This will save time of customer and customer will not contact customer support again for delivery issue. 	

	
You can [ https://www.jotform.com/edit/4509114114613220535?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.