Subject: Fwd: LSM Joining Case Test - Peter Dcosta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 9 Dec 2019 04:04:38 -0700 (MST)

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Dec, 2019, at 16:31, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Peter Dcosta 
E-mail 	[email-masked] 
Phone Number 	(+91) 9711919549 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The email is framed in the most appropriate way. It starts with an acknowledgement to the customer's excitement for the upcoming event. This is a great way to personalise an email. It also good that the associate has been transparent with the customer. In the rest of the email, company values can be experienced decently, safe, secure and guaranteed. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good cutomer service is when a customer is dealt with abiding to all protocols or a script in few cases. All the information are provided to customer and patience level is well maintained. 

Where as great customer service is more about creating customer experiences or memories. Taking that extra step which any other person might not take. 	

	
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