Subject: Fwd: LSM Joining Case Test - Abhishek Mohan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 9 Dec 2019 01:56:28 -0700 (MST)

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Abhishek Mohan 
E-mail 	[email-masked] 
Phone Number 	(91) 9971113278 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I will opt this option as this also shows e-tickets option as well. It is mentioned that he can Instant Download e-tickets, they will be available to print almost immediately. 
Customer was worried about tickets for Lady Gaga and as the customer is about to leave in two days for this event, so if he will be getting E tickets instantly, he will be more than satisfied. 
Since customer satisfaction is the greatest factor of service industury, this should be the most suitable option. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Also customer service is meeting the needs and desires of any customer. 

Ideally, the main difference between providing good customer service and delivering great customer service is that, in the first, you are probably only barely keeping your customers satisfied; while in the second, you are not only keeping them satisfied – you are also keeping them loyal, so this is beyond the former one. 

Good customer service is how you greet (Warm Welcome) and treat the customer in a nice and proper way where the customer is happy being served. But excellent customer service skill is meeting the demands and reaching beyond the customer's expectation. A complete quality service. 	

	
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