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Subject: Fwd: LSM Joining Case Test - Sushma Devi
From: HR Livesalesman <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Date: Fri, 6 Dec 2019 04:03:59 -0700 (MST)

Hi Sir, 

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Dec, 2019, at 16:22, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Sushma Devi 
E-mail 	[email-masked] 
Phone Number 	(91) 7827941120 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would like to select Blurb 1. Because being as customer service representative, first we should acknowledge the issue that we have received or not. Apart from that, the clear communication and polite response that makes buyer more trustworthy and keep patience towards our value & system that we shows through our services. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Both the term are interchangeable. But, i would like to eloborate the terms like: 

'Good', that shows the product or services apropriateness that customer most like to take it further. 

'Great', that shows the proactiveness towards our communication and connect that we built with the customers. So that every buyer shows trust and would like to sustain with the extraordinary manner. 	

	
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