Subject: Re: LSM Joining Case Test - Inayat Ali
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Dec 2019 05:10:02 -0500

| | LSM Joining Case Test

Name | Inayat Ali
E-mail | [email-masked]
Phone Number | (91) 9953088996
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

-Clear instructions given on how to dowload tickets
- Reason given when one can expect the tickets
- Advise given on how to track the status
- Also assisted with the guest's query on how to deliver the tickets, since one would be travelling

Additional- One can also give the website address as well, if one doesnt want to use app

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Difference between good and great customer service would be, where one takes complete ownership to solve his/her query effectively and timely. Should, emphasize on providing alternatives/addon features to the customer where one is not aware, which would help him/her. Engage in meaningful conversation. Should be proactive and if the process includes sales as well have the attitude to provide service through sales

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