Subject: Re: LSM Joining Case Test - Dolly Abhilash
From: Dolly Abhilash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Dec 2019 03:49:44 -0500

| | LSM Joining Case Test

Name | Dolly Abhilash
E-mail | [email-masked]
Phone Number | (91) 9990044797
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I can assist you in registering for e-ticket over the call as well

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When you provide all relevant information to the customer about process and they are satisfied is good service.

With the combination of good service, when representative understands the hidden needs of the customer and provide resolution for the same is great service.

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