Subject: Re: LSM Joining Case Test - Namrata Sachdeva
From: Namrata Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Dec 2019 03:44:16 -0500

| | LSM Joining Case Test

Name | Namrata Sachdeva
E-mail | [email-masked]
Phone Number | (91) 8141863601
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The customer has an address change request along with the timeframe of receiving the tickets. Hence, this is the exact response that needs to be provided to the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good cusotmer service ensures that the customer has received all the answers to his/her queries. Also, probing plays an important role here. The customer may have some additional issues which he/she may resist to address; however, if the customer is asked regarding the same, he/she may get additional information which might have been imperative at that point.

A great customer service is not just about providing solution, but also showing empathy to the customer while it is being provided. Alongwith that, listening is really important. At times, while taking calls, the respondant may pay attention to just the most important concern and leave out any other concern that the customer may have just because of not listening to him/her properly. When this is avoided and all the queries of the customer are resolved in one call and he/she does not have to call again for that same reason, it is a great customer experience.

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