Subject: Re: LSM Joining Case Test - sanaullah wali
From: sanaullah wali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Dec 2019 06:41:51 -0500

| | LSM Joining Case Test

Name | sanaullah wali
E-mail | [email-masked]
Phone Number | (110025) 9123118712
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 4 because of its beginning lines as customer just focuses on solutions of their queries. In the very beginning itself, it is providing a solution by allowing for the delivery of tickets without being available physically. Simultaneously it assured safety by asking you to make someone you already know, available for receiving the tickets. By providing the link, an ease have been provided for customer along with the marketing of viagogo.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer services is that in the former one, you are just focussing on customer's satisfaction while the latter focuses on loyalty alongwith the customer's satisfaction. Another important and practical difference is that customers are treated as family of organisation in great customer services compared to good one. This is why customers are not only satisfied but happy too while getting great customer services.

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