Subject: Fwd: LSM Joining Case Test - Saania Jaffrey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Dec 2019 01:30:58 -0700 (MST)

For Content Writing 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Dec, 2019, at 13:59, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Saania Jaffrey 
E-mail 	[email-masked] 
Phone Number 	(91) 8249884277 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would advise blurb 2 because this will provide solution to all the dilemma faced by the customer. Also this blurb provides provision to deliver the ticket to both home and hotel, as per the location of the customer. 
I would like to add a helpline number in case of any emergency. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is one that shows sympathy and empathy to its customer. But a great customer service is one that shows sympathy and empathy, along with efficiency. To become a great customer service provider, the company should be able to recognise the problem as one's own, and try to give solution rather than alternatives. The company should have departments designated to variety of issues to ensure quick customer service. Also, a great customer service is considerate to both its customers and employees. Happy employees will lead to happy customers! 	

	
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