Subject: Arabic Language Test - Shaivya Sharma
From: Shaivya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Dec 2019 02:22:35 -0500

| | Foreign Language Screening Test

Name | Shaivya Sharma
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly I will apologize for the delay and the inconvenience caused. Then, I would inform the customer that I had his address wrong, would ask him to tell him his address again and then make sure that his ordered delivered as soon as possible. And then apologize again. I would also give him a discount on his order.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Shaivya. I am 27 years old. I live in noida.
I have done Graduation in BBA. I am currently learning arabic language. I am also pursuing MA in english from IGNOU,
I have worked with Career Launcher and LifeCells.
I worked as a Associate in Career Launcher and in Sales in LifeCells.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | عند لا عما فى خدمت

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

عنا بسرعة متعام
عنا مجتهد
عنا مستمع جيد

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

عنا سافر عاى بهوباا
هو مدينة جمياة
لا ها البحيدات كثيد
أيضا دولة عاصمة

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