Subject: Fwd: LSM Joining Case Test - Saraswati Thakur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Dec 2019 05:33:32 -0700 (MST)

For Customer Support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Dec, 2019, at 17:53, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Saraswati Thakur 
E-mail 	[email-masked] 
Phone Number 	(201014) 9654815842 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I will select this blurb because as per the customer's query, he/she want to get the ticket deliver to the hotel. As we are providing a great customer service to our customers and to promote the viagogo brand values: safe, secure and guaranteed. We will ask customer to provide us with an address or the address of someone who will be available to sign for the delivery for you. Also, we will ask customer to update the address, if it's incomplete. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me, good customer service means satisfying the customer by providing the services that he/she need. 
Great Customer service means providing service to our customer with loyality. 
In great customer service, we have to be loyal with our customers. 	

	
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