Subject: Fwd: LSM Joining Case Test - Puja Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Dec 2019 05:33:12 -0700 (MST)

For Customer Support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Dec, 2019, at 17:52, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Puja Sharma 
E-mail 	[email-masked] 
Phone Number 	(11092) 9654701003 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As I selected blurb 1 just because everthing is mentioned there as as customer requested to deliver it on the hotel.As he will be traveling in two days. So there might be a chance of delivery attempt in any days before the event. Till now as he didn't get off. Also on blurb 1 order has been confirmed by the seller and the customer supporting team is personally following up for his order delivery also re -confirmed to the customer for his address, if there is a chance for address incomplete/ or address not found then there might be a chance of order being late and customer will suffer for thye sanme. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference between good customer service or great customer service is that if we are providing good customer service that means customer is satisfied with the services. On good customer service we can only satisfy the customer but if I talk about great customer service customer is satisfied as well as they will appreciate you for your loyalty. Great customer service is mainly you can say that you provided the assistance to the customer in loyal way. 	

	
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