Subject: Re: LSM Joining Case Test - shankar kshetri
From: shankar kshetri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Dec 2019 05:45:43 -0500

| | LSM Joining Case Test

Name | shankar kshetri
E-mail | [email-masked]
Phone Number | (+91) 8587045844
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | the reason i selected this blurb because we actually assured the customer that the release sate of tickets is not rare.so that customer must have a peace of mind and customer actually know that we are working on his/her requirement.another thing we van add is the exat delivery date of tickets and ensure that customer or anyone else is present there to collect it on behalf of cx.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service means that your are just simply answering the customer answers.
great customer service means customer leaves the conversation with smile.no matter how much frustrated customer is after conversation she/he must have a complete peace of mind.

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