Subject: Fwd: LSM Joining Case Test - Shiwali Kanwar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Dec 2019 03:16:55 -0700 (MST)

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Dec, 2019, at 15:45, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Shiwali Kanwar 
E-mail 	[email-masked] 
Phone Number 	(91) 9315608465 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Since customer is asking for the delivery at the hotel this is the onlu Blurb which focuses on his current requirement .Though there can be certain amendment such as 
! Opening of the email should be empathising the anxiety of the customer 
!We could assure him that he will receive his tickets well in time 
!we could assure that we are in continous track of his order 
!lastly stating he will receive his tickets well in time and as additional service we would deliver it to the hotel which would bring about customer delight 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Great customer service is when you are able to convert customer satisfation to customer delight 	

	
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