Subject: Fwd: LSM Joining Case Test - pragya singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Dec 2019 02:29:57 -0700 (MST)

For CCE 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Dec, 2019, at 14:57, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	pragya singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8452035130 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Firstly, the customer is greeted well. 
Secondly, Query of customer has been handled with a positive gesture and affirmative note. 
Thirdly, Assurance has been given that the ticket will be delivered on time and its has been monitored closely. 
The layout of mail writing is appropriate compared with others. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when customer is happy. 
Great customer service is when customer loyalty is gained. 	

	
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