Subject: Re: LSM Joining Case Test - pragya singh
From: pragya singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Dec 2019 04:27:09 -0500

| | LSM Joining Case Test

Name | pragya singh
E-mail | [email-masked]
Phone Number | (91) 8452035130
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Firstly, the customer is greeted well.
Secondly, Query of customer has been handled with a positive gesture and affirmative note.
Thirdly, Assurance has been given that the ticket will be delivered on time and its has been monitored closely.
The layout of mail writing is appropriate compared with others.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when customer is happy.
Great customer service is when customer loyalty is gained.

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