Subject: Fwd: LSM Joining Case Test - Payal Chauhan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Dec 2019 02:23:28 -0700 (MST)

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Dec, 2019, at 14:52, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Payal Chauhan 
E-mail 	[email-masked] 
Phone Number 	(91) 8010703027 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	i selected Blurb 4 because out of 5 blurb 4th blurb as per my thinking is correct and because sometime he is travelling or sometime is in hotel so, we will take another address to dispatch ticket to customer easily . and he can also update his new address via website any time. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service means agent satisfy customer with giving the resolution on customer query but customer is little bit worry and not satisfy purely but if i will talk about Great Customer Service means Customer is fully satisfy with agent answer and his issue also resolved customer have no concern now. Agent inform advantages or disadvantages of query 	

	
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