Subject: Fwd: LSM Joining Case Test - Charu Garg
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Dec 2019 02:19:59 -0700 (MST)

For Content Writers 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Dec, 2019, at 14:48, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Charu Garg 
E-mail 	[email-masked] 
Phone Number 	(91) 9568888824 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Because in this blurb it is clearly maintained that please provide your address, rather it is permanent or the hotel one and in this blurb it is clearly written you can also update the address if you have not mentioned it before. 
The most important the link is given to change the address which is very easy for the customer. 
But one line should be added in this blurb- 
Don't worry your tickets will be safely delivered to you ( As according to the guidelines). 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The good customer service is one where the person helps the person through the query only. 
The great customer service is one where the person tries to understand the customer emotions too with the problem and the customer feels free to share his/her situation with the support team easily. 
Good customer service can be done by anyone i.e, to satisfy the customer needs but for the Great customer service person needs to connect with the customer emotions too and after satisfying the needs a person should also ask for the feedback too. If the customer is not facing any problem now. 

	
	
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