Subject: Re: LSM Joining Case Test - Nikita Jain
From: Nikita Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Dec 2019 03:03:44 -0500

| | LSM Joining Case Test

Name | Nikita Jain
E-mail | [email-masked]
Phone Number | (+91) 8126445509
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Our work is to provide help to the customer in the most appropriate and convenient way. In blurb 4, the customer is provided with all the information that he/she actually requires.  The procedure provided in blurb 4 is also so easy to handle that customer can easily understand it and follow it.  Other than all the information that is already present in the blurb I will also like to add some lines about the online availability of the ticket in case if courier not reach to the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you think about the customer's  benefits and provide them the help that they asked you for but the great customer service is when you help the customer with whatever resource you have no matter how much time and resource it take to help them.  Good customer service is when you try to help the customer and great customer service is when you really help the customer.  Great customer is when you listened patiently to the customer no matter in how bad mood he is.

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