Subject: Fwd: LSM Joining Case Test - Pavitra Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 3 Dec 2019 05:05:26 -0700 (MST)

For CCE 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Dec, 2019, at 17:31, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Pavitra Singh 
E-mail 	[email-masked] 
Phone Number 	(+91) 7290962509 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected Blurb 1 because it is a satisfactory response for the customer, customer usually gets offended when the response is not in their favour and they want the fastest delivery for their tickets so that they can plan accordingly. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference between good and great customer service is that in good customer services we are following the protocols of the company and not think about the satisfaction of the customer but in great customer service, we usually puts all the efforts and end the conversation by giving a satisfactory response by keeping the protocols in mind and also ensures customer to give the best delivery in future so that customers stays happy with our services. 	

	
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