Subject: Fwd: LSM Joining Case Test - sapna sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 3 Dec 2019 03:13:38 -0700 (MST)

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Dec, 2019, at 15:42, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	sapna sharma 
E-mail 	[email-masked] 
Phone Number 	(0120) 9818161369 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	From the point of providing good customer service and ensuring customer satisfaction we should make sure that we build trust with the customer along with positive response.Also we should win the trust of the customer by educating the customer well about the policies and procedures. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is dealing with all the queries,issues and requests of the customer and providing resolution to it.However great customer service starts before the customer actually buys the product or service,while he buys and afterwards.It also means going extra mile for the customer by doing something extraordinary for the customer which is not the part of the business anyhow. 	

	
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