Subject: Re: LSM Joining Case Test - Srishti Bahadur
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 3 Dec 2019 09:14:23 +0000

Will talk to her

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 December 2019 at 2:34 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: LSM Joining Case Test - Srishti Bahadur

For Content Writer

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Srishti Bahadur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9910204439
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The first blurb provides a clear response to the customer's query while simultaneously assuring the customer that they are in touch with the seller. It also emphasises the significance of an interpersonal relationship with the clients as is evident in the closing line of the blurb. Moreover, it asks the customer to confirm the address to ensure no issues occur in the guaranteed and on-time delivery of the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer service is the cornerstone of client interaction and its significance cannot be understated. While good customer service answers the client's queries and gets the job done, great customer service goes above and beyond that. Great customer service does not only deal with the client's enquiries in a professional manner but goes beyond it to establish an atmosphere of comfortable interpersonal communication so as to quell any doubts and anxieties in the mind of the client. It takes into account not merely what the client needs but also what the client wants.

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