Subject: Fwd: LSM Joining Case Test - Ashish Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 3 Dec 2019 01:47:19 -0700 (MST)

For CCE 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Dec, 2019, at 14:14, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Ashish Verma 
E-mail 	[email-masked] 
Phone Number 	(201005) 7838907428 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I think Blurb 4 is correct. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1. Good customer service refers to average service whereas Great customer service refers to satisfaction shows by customer on given service by the customer service team. 

2. Good customer service solve customer issue but customer doesn't completely satisfy with their resolution. On other hand, Great customer service solve customer issue completely with perfection. 

3. Great customer service always listen customer issue attentively & then solve it accordingly whereas Good customer service listen customer issue but unable to solve query properly. 

4. The sign of Great customer service is to give assurance to the customer for their query. On other hand, Good customer unable to fulfil same. 

5. Great customer service always have great impact on the customer whereas Good customer service able to show normal impact on the customer. 	

	
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