Subject: Fwd: LSM Joining Case Test - SHASHANK ADITYA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 3 Dec 2019 01:23:09 -0700 (MST)

For Customer Support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	SHASHANK ADITYA 
E-mail 	[email-masked] 
Phone Number 	(201301) 9572424314 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I chose this blurb because the customer has been given good news about his tickets been confirmed, this builds a trust in customer for the service that he is been provided. Secondly, his address has been confirmed by the agent, by acknowledging him. Also at last, he was wished by the agent to enjoy the show, which shows pleasantry given to him. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	If we rate customer experience on a scale of 1 to 5, then 4 will be good and 5 would be great. The service provided to customer should always be of level 5. 

Good customer service often makes customer satisfying behaviour, but a great service makes his trust on the organisation more stronger and he believes that services given in future would also be perfect. 

Good service lacks moral support, empathy, and pleasantries. While a great service has all of these. 

Also good services does not bound and gather people so much, which the great services do. 

	

	
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