Subject: Re: LSM Joining Case Test - Rachit Sharma
From: Rachit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Dec 2019 05:32:04 -0500

| | LSM Joining Case Test

Name | Rachit Sharma
E-mail | [email-masked]
Phone Number | (91) 9958441820
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb 4 because they have provided alternate solution to the customer. The first rule of thumb is never ever say "NO" to any customer. We as should always empathise with them and provide them alternate solution to their problems.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means you have given the relevant information that customer ask for.

A great customer service means not only you've provided customer with the relevant information but also provide them with some additional information so that they'll not face the same problem again and can solve them on their own on the basis on the links or any other helpful guide that you have provide them.

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