Subject: Re: LSM Joining Case Test - Shrot Sen Singh
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 2 Dec 2019 09:37:55 +0000

Wil speak with him shortly

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 December 2019 at 2:58 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Shrot Sen Singh

For process Trainer

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 2 Dec, 2019, at 14:55, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shrot Sen Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9958714441
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    This blurb suggests the right way for the customer to get the tickets delivered at the desirable address & time. This also promotes viagogo as a brand. To add further I will give additional assurance in writing that I the customer has chosen viagogo, the delivery of tickets will surely be done at desired address and time, we will not let him miss the show by any chance.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service can be based on the facts which the customer is in need of whereas a great customer service is all about assurance the that the customer's are fulfilled at utmost priority.
A good service can be just resolving the query of the customer while a great customer service is doing the same & making the customer feel that they are being valued. An active listening and polite response can also lead to convert a good service into a great one. Positive attitude, willingness to help, clarity of voice can also be an add on to a great customer service. Last but not the least, a good opening & closing of call an turn a good service to a great one.

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