Subject: Re: LSM Joining Case Test - MONIKA SHARMA
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 2 Dec 2019 09:37:33 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 December 2019 at 2:58 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - MONIKA SHARMA

This test is for English CCE

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 2 Dec, 2019, at 14:54, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    MONIKA SHARMA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9971946213
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    THIS BLURB HAVE ALL INFORMATION ABOUT CUTOMER REQUIREMENTS. GENERALLY THEY WANT HIS TICKET AT A PARTICULAR HOTEL LOACTION. ALL INFORMATION IS AVAILABLE IN IT. SOMEONE IS AVAILABLE TO COLLECT THE TICKET AND SING TO DELIVERY.
AFTER THE DELIVERY THEY HAVE TO INFORMED THE CUS TOMER THEY GET HIS TICKET AS SOON AS. THEY WILL BE CHECK VIA TRACK AND TRACEABLE PORTAL SERVICE.
THIS METHOD IS GOOD WAY TO COMMUNICATE WITH TWO PERSONS
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   GOOD CUSTOMER SERVICE- IT IS A SERVICE WHERE WE PROVIDE ONLY INFORMATION ABOUT COMPANY AND PRODUCT. GOOD CUSTOMER PROVIDE SERVICE AND DELIVERY THING.
GREAT CUSTOMER SERVICE- THIS TYPE OF SERVICE WHEN WE PUT EXTRA EFFORTS TO CUSTOMER PROVIDING COMPLETE INFORMATION ABOUT PRODUCT AND POLICIES. AT SOME POINT WE GO OUT OF THE WAY TO REMAIN IT TO COMPANY AND GAIN THEIR TRUST.GREAT CUSTOMER SERVICE TRYING TO KEEP THEM SATISFIED.

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