Subject: FW: LSM Joining Case Test - Himanshu shekhar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 2 Dec 2019 08:43:51 +0000

Reject

From: Himanshu shekhar <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 December 2019 at 1:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Himanshu shekhar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Himanshu shekhar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8340740225
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I think Blurb 2 addresses the solution the customer is facing. Blurb 2 mentions that although tickets have not been sent yet to the customer, it gives the option to deliver the tickets to the right place if the customer has planned the journey. By asking the travel address and expected departure we can send the tickets to the customer before the event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Great customer service is when the agent takes a extra step to help the customer in every possible way. While good customer service only addresses the particular problem of the customer and take decisions that the customer already might be knowing.

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