Subject: Re: LSM Joining Case Test - Deepali Shah
From: Deepali Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Dec 2019 01:51:32 -0500

| | LSM Joining Case Test

Name | Deepali Shah
E-mail | [email-masked]
Phone Number | (91) 9705768195
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Helli Mr. John Smith,

Thank you for writing to us regarding the ticket booking for Lady Gaga.

We are happy to inform you that your ticket is booked and confirmed. You may receive the ticket by the seller which will be slightly close to the Event date.

We will follow up with the seller to ensure, you to get your ticket on time.

Kindly confirm your mailing address as below,
John Smith
Baker Street
N2 5NB
London,
UNited KIngdom.

Once the courier is sent, you may receive an email providing the tracking number so that you may track your order.

I hope this has answered to your question.

We wish you to have a great time at Lady Gaga.

Best Regards,
Deeplai
LiveSales

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | For me, the only difference is to make that moment with the customer from good to great is when we speak to the customer while putting ourselves in customer's shoes and being honest enough to inform the current situation with empathy and taking the ownership to get it done on a timely manner.

| |

You can edit this submission and view all your submissions easily.