Subject: Re: LSM Joining Case Test - Saqib Rafiqi
From: Saqib Rafiqi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Nov 2019 07:06:21 -0500

| | LSM Joining Case Test

Name | Saqib Rafiqi
E-mail | [email-masked]
Phone Number | (+91) 9797313886
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select the 2nd blurb as it provides all the requisite information to satisfy the customer's queries in a clear and concise manner. It also provides information that the customer may need in order to change the address for delivery.
In addition to provided information I'd like to give a little more assurance to the customer that their order is being monitored and will be delivered to them without any issues.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where we provide provide the customer with what they need, answer their queries and address the issues they are facing. Great  customer service in my opinion is not only providing the services they need but also adapt accordingly. Great customer service is about caring for the customer in a way that every customer feels special.

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