Subject: Re: LSM Joining Case Test - Shreya Singh
From: Shreya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Nov 2019 04:24:38 -0500

| | LSM Joining Case Test

Name | Shreya Singh
E-mail | [email-masked]
Phone Number | (91) 8585902599
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I find blurb 4 to be the most suitable according to the query of the customer.The resolution provided in that blurb does not only resolves the problem of the customer but it would also make the customer most satisfied and more trustworthy towards the organisation.

The only amendment that I'd like to make is that the closing of the resolution can be done more softly and with a thank-you statement.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There seems to be a very thin line in between good and great customer service.We can call a customer service to be good when the customer is getting all the resolution that he/she expects from the organisation.On the other hand ,customer service can be called as great when the agent/organisation is able to gain the complete trust of the customer while providing the resolutions as a result of which the customer also shows the loyalty towards the organisation by continuing with the services for a longer run.

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