Subject: Re: LSM Joining Case Test - Rohit Tikoo
From: Rohit Tikoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Nov 2019 03:37:08 -0500

| | LSM Joining Case Test

Name | Rohit Tikoo
E-mail | [email-masked]
Phone Number | (011) 8510055131
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Out of all the five blurbs mentioned, I think the blurb B is appropriate to cater to the needs of the customer. It is quite evident from the customer query that he is leaving to the event in two days' time and none of the blurbs provides the feasible solution other than the blurb B. We can clearly see that the blurb B suggests a tailored resolution to the customer's request as it provides an option of downloading an e-ticket immediately so that the customer would be be able to get his ticket as and when required.
It also provides an option to receive the ticket at the customer's designated place by simply signing it or allowing someone to sign on his behalf.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer is the one which can provide the customer resolution as per the customer need by identifying the customer need correctly. However a great customer service also adds an element of surprise which can delight the customer. May be a discount or a  partial cashback other than providing the tailored resolution within the stipulated time period is always the best resolution. Similarly getting the product even before the expected date of delivery always makes delightful, which is the best example of developing a trust to add customer loyalty.

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