Subject: Fwd: LSM Joining Case Test - Devjani Choudhury
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 28 Nov 2019 00:54:43 -0700 (MST)

Hi Sir/ Ma'am, 

This test is for Trainer's Position. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Devjani Choudhury 
E-mail 	[email-masked] 
Phone Number 	(0124) 7044770800 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Quick Resolution Offered. 
Assured Delivery within time. 
E-tickets option suggested. 
Flexibility offered to add nearby address. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service results in Customer Satisfaction however Great Customer Service creates Customer Delight which results in customer loyalty. Apart from that the happy/delighted customer also does a lot of Positive Word of Mouth Publicity which brings in more customers. Hence a Great Customer Service talks about happy customers and great salesmanship. 	

	
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