Subject: Fwd: LSM Joining Case Test - Somenath Chatterjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Nov 2019 01:30:32 -0700 (MST)

For Process Trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Nov, 2019, at 13:49, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Somenath Chatterjee 
E-mail 	[email-masked] 
Phone Number 	(+91) 7042232634 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Issue Recognition and Resolution 
Process shared to resolve the query 
Offering additional follow up with seller - Going extra mile for the customer 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is where we understand the issue and offer timely resolution. 

A great customer services includes the framework as mentioned below : 

Greeting -> Issue Recognition -> Issue Acceptance and Confirmation -> Zero Hold Time/Minimal Hold Time -> Offering Resolution and Process to do so -> Offering Follow Up -> Closure 	

	
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