Subject: Re: LSM Joining Case Test - kamaldeep singh Ahluwalia
From: kamaldeep singh Ahluwalia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Nov 2019 03:37:38 -0500

| | LSM Joining Case Test

Name | kamaldeep singh Ahluwalia
E-mail | [email-masked]
Phone Number | (110015) 9953173731
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because in this Blurb its clearly written from where you can edit the address and also the buyer will receive an email from where he can track his order.

Adding to this we should also give the soft copy of the tickets on the buyer's email address along with the delivery boy phone number so that he can contact with him in case of any issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service only means that you are just apologising to the customer if he/she faces any issue and giving him/her a normal resolution.

A great customer service means that you should check if the customer is happy with the product or if he is facing any issue, then instead of showing sympathy you should show empathy and take the ownership in your case and give the customer a proper resolution and check if he is satisfied or not

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