Subject: Re: LSM Joining Case Test - Smritti Mahendra
From: Smritti Mahendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Nov 2019 03:31:01 -0500

| | LSM Joining Case Test

Name | Smritti Mahendra
E-mail | [email-masked]
Phone Number | (110085) 7838946673
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As the customer wants the tickets before 2 days of his travelling and they are ready to provide it within the given time frame.  The customer will be happy as they are also sending to the hotel.So I choose Blurb 1.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Difference between good and great customer service is - A good customer service is when we provide satisfying answer to customer query. And a great customer service is when we provide both satisfying answer to the customer and we make sure he/she stays with us through our journey of the company as being a valuable customer forever.

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