Subject: Re: LSM Joining Case Test - Swati Singh
From: Swati Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Nov 2019 04:27:24 -0500

| | LSM Joining Case Test

Name | Swati Singh
E-mail | [email-masked]
Phone Number | (0) 9711010526
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer is concerned about the tickets delivery time, the blurb clearly explains that her tickets are likely to arrive in the week leading up to the event. Also, there are some measures she can take to ensure tickets timely delivery.
A further amending can be done by thanking the customer for reaching out to us and asked her for any further query she has, as given below:
Thank you for reaching out to us, I hope this answers your question. Please feel free to speak to us for any further query.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
A good customer service ensures that the customer queries are answered with his utmost satisfaction whenever the customer approaches for customer service.
Great customer service
A great customer service works proactively, it reaches out to the customer well in advance, even before the customer reaches out for any assistance. A great customer service always keeps the customers in loop for whatever progress or changes being done by the company to let them enjoy the best of services as soon as they are introduced.

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