Subject: Fwd: LSM Joining Case Test - Vaibhav Pandey
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Asfaque Livesalesman <[email-masked]>
Date: Tue, 19 Nov 2019 09:06:29 +0000

Reject

Regards,

Saurabh Dadu
LiveSalesman

Begin forwarded message:

From: Vaibhav Pandey <[email-masked]>
Date: 19 November 2019 at 2:23:01 PM IST
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Vaibhav Pandey

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Vaibhav Pandey
E-mail  [email-masked]
Phone Number    (+91) 7983339726
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    in my opinion i would select blurb 1 as i contains all the required information through which the customer can get his concert ticket on time as well as, per his desired location. the customer support executive was patient enough to answer his queries in precise words. The executive also helped the customer to re-check his hotel address that gives more of a better customer experience. Since the event is a musical concert, the executive ended the converstion in a way the customer would feel ensured that his query will be solved in a stipulated time and not worrying about his present situtation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service does the same job as any other executive but i feel when an executive is a good listener and understands the problem, giving the customer full attention and providing desired advice is what i consider it a great customer experience.

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