Subject: Re: LSM Joining Case Test - Shivam kumar
From: Shivam kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Nov 2019 04:11:37 -0500

| | LSM Joining Case Test

Name | Shivam kumar
E-mail | [email-masked]
Phone Number | (+91) 7409285588
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb, we are providing information taking care of the customer's request to deliver the tickets to the hotel in which he'll stay. Moreover, this blurb is quite good where we are providing the information in high quality and in a professional manner. I think it is the accurate and correct information according to the customer need. In this, I'll add greetings for the customer as  it shows a great impact and according to me it is mandate to greet the customer. In the same, it shows that we are curious to help and we are happy to help customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Everyone states that they are providing good customer services to their customers but it is not so easy to provide the same service which the customers want. You have to do a lot to provide great customer service. Good customer service : It can be a normal service which an associate is providing just by giving the resolutions as per the process to the customers. While, a great customer service can only provide to the customer by an associate who has good knowledge and curious to help the customer by taking extra steps to make customer happy and to continue the relation of the customer with the company. Providing resolution to the customer regarding their query or complaints on time can be called as a good customer service but If you are providing the same info. to the customer before the given timeline in a professional manner and according to the customer needs it will a great customer service.

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