Subject: Re: LSM Joining Case Test - Pankaj Thapliyal
From: Pankaj Thapliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Nov 2019 04:11:08 -0500

| | LSM Joining Case Test

Name | Pankaj Thapliyal
E-mail | [email-masked]
Phone Number | (91) 8860392344
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 is most appropriate, as the blurb has accurate informations regarding the customer's query related to the delivery of the tickets on the another address. In this blurb, steps to update the address are there and the mandatory information for the updation is also available.

I would add the lines for wishing the customers like "I hope you got the answer you were looking for and have a great time at Lady Gaga's show".

We should also acknowledge the customer like: Thanks for contacting us.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When you are delivering the best resolution possible after understanding customer's query and putting himself into the customer's shoe. Moreover you are providing the alternative available and personalization should be there. This is great customer service.

If we are only providing the information available without sympathy and alternative, it is kind of good customer service. Just because we are providing the information possible but we are not sympathizing the customer.

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