Subject: Re: LSM Joining Case Test - Jorge Blanchart
From: Jorge Blanchart <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Nov 2019 10:20:41 -0500

| | LSM Joining Case Test

Name | Jorge Blanchart
E-mail | [email-masked]
Phone Number | (91) 8130761454
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb is the only one that address the sitation perfectly, is asks for the exact delivery address and gives the costumer the proper steps to change the deliver location in a very clear way.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing a good customer service requires active listening to understand the costumer's issue, empathy to make the costumer feels we care about the situation and a compete understanding of provided service to give the costumer clear information and a proper solution.

| |

You can edit this submission and view all your submissions easily.