Subject: Re: LSM Joining Case Test - SAKSHI KUMARI
From: SAKSHI KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Nov 2019 04:36:21 -0500

| | LSM Joining Case Test

Name | SAKSHI KUMARI
E-mail | [email-masked]
Phone Number | (91+) 8448611175
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | There should be more information regarding the viagogo brand values and the viagogo websites through which he will be able to update his delivery address..As a customer care representative i have to firstly resolve the customer query,and provide better assistance to his problem.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to just provide the information to the customer.
As great customer service refers to provide full assistance to the customer to resolve their queries and problems and provide each and every possible help from their side,till then the customer got satisfied with his concern.

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