Subject: Re: LSM Joining Case Test - Mudit Mathur
From: Mudit Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Nov 2019 03:25:04 -0500

| | LSM Joining Case Test

Name | Mudit Mathur
E-mail | [email-masked]
Phone Number | (0) 9582431680
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Dear sir,
According to my opinion, Blurb 2 is more impressive because in this the agent will give all the information related to e-tickets about the procedure and delivery of the tickets and also mentioned the address for the same.The agent will give proper resolution to the customer as per their issue.and give the information about the tracking of the tickets on the website. Please ensure that the phone number on your account is correct in case we need to contact you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the later, you are not only keeping them satisfied – you are also keeping them loyal.

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