Subject: German Language Test - Renuka singh
From: Renuka singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Nov 2019 02:48:33 -0500

| | Foreign Language Screening Test

Name | Renuka singh
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As a customer executive from the Pizza Hut.Firstly i handle the situation very gently and i will try to cool down the customer temperament with my soft spoken skills.I apologize the customer in the beginning as well for this mistake.I will offer a one more pizza free to satisfy the customer and still the customer is not satisfied i will give him the discount on the Pizza which he had ordered because for me our customer satification comes first so that the customer can visit again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Renuka singh working as a German Language Expert.Mz marital status is single.I have more than 5 years of experience as a Language Expert.Now coming to my educational qualification I have done BA From Delhi University.I have done MBA in International Business from Annamalai University Delhi.I have completed my B2.2 certification in German Language from Max Mueller Bhavan new delhi currently i am doing my C1 level in German.I have done digital marketing course from NIESBUND noida.Currently i am pursuing MA in Linguistics and Post Graduate Diploma in Financial Marketing From Annamalai University delhi.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Im Kunden Dienst fuer mich ist es wichtig unser kunden zufriedenheit.Kunden zufriedenheit spielt eine grosse role.Gut Kunden Dienst bedeutet fuer mich wenn wir antworten unser kunde punktlich.und Sehr gut kunden Dienst bedeutet wenn unser kunden ist zufrieden mit unser arbeit.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin perfekt fuer dieser Kunden Dienst Stelle.Ich habe mehr als 5 jahre Erfahrung mit dem Deutschen kunden.Ich kenne  die Sprache sehr gut .Ich kenne die deutsche kultur .Fuer mich ist es alles bekannt.Ich kann Deutsch lesen ,schreiben ,Horen und sprechen.Ich kann die sprache gut beherrschen.Dass ist alless was ich erzahlen mochete warum bin ich Perfekt fuer dieser Stelle.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Letztes Jahr ich war in deutschland fuer eine monat .Ich finde die deutsche kultur und Essen sehr gut.Leute sind sehr freundlich und hilfsbereit.Ich kenne die deutsche sprache sehr gut deshalb habe ich keine probleme gesehen.Dort habe ich viele sehenswurdigkeiten gesehen wie zum beispiel Anna Bibliothek,Brandenburger tor.Ich habe viele Fotos in meinem handy geklickt.Ich finde die Land und Leute sehr gut.Deuschen sind sehr Punktlich.So eine gute erfahrung habe ich nie erlebt in meinem leben.Ich finde die Deutsche Brotschen sehr gut.Dass ist alles was ich erzahlen moechte uber deutschland.

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