Subject: Re: LSM Joining Case Test - pawan mishra
From: pawan mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Nov 2019 03:57:51 -0500

| | LSM Joining Case Test

Name | pawan mishra
E-mail | [email-masked]
Phone Number | (91) 9599474527
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

blurb 1 is perfect according to me
as customer is curious to know about the tickets
so the executive first given him assurance that he will get his tickets on time

as well as he confirmed his address just to make sure that the address which is mentioned is correct as well as he proactively tell the customer that he will receive a mail as well as a tracking number so that he can track the delivery by himself so here he guided him that for the future as well

and the best thing about the whole blurb is he gave customer a confidence with the assurance that he will surely receive the tickets before the show

and he concluded the whole conversation with the nice greeting

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services is where we only resolve the issue of the customer
Which is okay but here we lack something called
customer and an executive connection

such as understanding the query , empathising the  customer  and giving him assurance

These are the factors which makes a good customer service a great customer service.

Resolving a query is important but in some of the cases where a customer is not eligible for something then making him understand that thing in a polite way is a great customer service .

Retaining his faith over the organisation so that he can stay connected to us is a great customer service.

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