Subject: Re: LSM Joining Case Test - Rachna Singh
From: Rachna Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Nov 2019 03:14:14 -0500

| | LSM Joining Case Test

Name | Rachna Singh
E-mail | [email-masked]
Phone Number | (91) 9899970715
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In cae you are travelling, to ensure that you get your tickets in time for the event, please provide us with an address in |CountryNameOrCityName|. This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you. You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".

I hope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service is providing a service that is way beyond and more than what the customer is expecting in terms of answer and service.
Apart from answering the questions of the customer and providing the required service, also ensuring that the customer is happy and satisfied with the resolution.
Asking for additional help or resolution if required by the customer.
Providing additional help in relation to the query of the customer which may ease the customer in the resolution of their query
Also ensuring to provide ongoing after sale service to the customer for any future requirements.

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