Subject: Re: LSM Joining Case Test - Amit Kumar Gupta
From: Amit Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Nov 2019 03:07:02 -0500

| | LSM Joining Case Test

Name | Amit Kumar Gupta
E-mail | [email-masked]
Phone Number | (0091) 9625276171
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This is precise and confirms that we are on the order.

Amendment below in first line
We have been tracking your order and we have received confirmation from the seller that they would be able to send the ticket as soon as they receive from the event organisers.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great is assurance for closure of the case and to walk extra miles with the customer to close the ticket/call/email.
Good can be informing customer that we are on the job where great is informing exact situation and what are the steps/guidelines to be followed and how are you personally tracking the event to give a resolution to the customer.
Great is extending  personal support within the scope and corporate policies by words only.
Great is standing with the customer till last breath for right ask and also informing customer in case something went wrong within the scope of the corporate governance.
Great is getting customer to smile while he leaves you may be on chat/call/ticket.
Great is getting customer to speak about your services to other and getting them to write about you by hearing your customer speak about your service/product.

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